Policies & contact

Legal merchant name

Optimal Commerce Ltd

Trading name

SYM · share-your-moment

Country of merchant domicile

Mauritius

Full postal address

Mohabeer Mungur Street, Floreal, Mauritius

Customer support email

support@opt-commerce.com

Your experience matters to us. Your feedback and questions are our utmost priority. Please email our customer support specialists, who will respond within 24 business hours.

e-mail: support@opt-commerce.com

Please write the following information in the email when you contact our customer support.

Receipt Number of Last Credit Purchase
Your Name
Your Telephone Number
Your Email
Your Question or Reason you are contacting us for

The proposed membership

Our new Social Networking Service SNS and Community is an ideal destination to find local friends or to join communities with monthly meetups. Emphasis is on the localness so that you are one hour away from other users. The community members can communicate with each other by short message service (SMS), email, or post comments on their page, but most importantly in person in monthly meetups. Unlimited communication to all members that have accepted your friend request is a paid service. You can purchase Online Credit at this site and have yourself ready to take action when needed.

Service requirements

Internet connection and a supported web browser; internet charges are paid by the user.

Access requires an internet connection and a supported web browser.

The transaction currency is Japanese yen (Japan), JPY. Payment can be made securely online through MasterCard and Visa Cards.

Buying online credit will allow you:-

Joining a Mailing List
Sending and Receiving Private Messages
Downloading an Application Client
Creating and Upgrading your Avatar

A clear way to change your mind.

Returns
This proposed service is delivered digitally. There is no physical product to return.

Refund requests

Units purchased are refundable in cases of provider/processor error and upon cardholder request.
Please note that purchased online credit will expire 365 days upon the original purchase date.
There will be no refund for expired credit. In order to obtain a refund or exchange, please provide your correct e-mail/mailing address to us.
We will not be liable for claims of non-receipt of communication that was a direct result of an incorrect e-mail/mailing address provided to us.
The customer is responsible for providing a correct/valid e-mail address.

Fraudulent Credit Card Charge(s) or Fraudulent Claims
All requests to reverse and/or negate charges are investigated by our Technical and Legal Departments.
If a fraudulent claim of unauthorized card usage is made, we reserve the right to report this activity to the customer's bank.
This report may result in cancellation of card services, have a negative impact with credit reporting agencies and/or create possible criminal charges that can be filed against the customer.

Optimal Commerce Ltd reserves the right to modify this Refund Policy at its discretion and/or in any case where it believes a customer is abusing the Refund Policy.

Any such revision or change will be binding and effective immediately after the revised Refund Policy is posted on Optimal Commerce Ltd Web sites.
The customer agrees to periodically review the Web sites, including the current version of the Refund Policy.

Delivery Policy

The paid services are made available immediately after successful online payment. A confirmation will appear in the member’s account and be sent to the account email as well.

If access is not provided within the first 15 minutes after successful payment, the member should contact us at support@opt-commerce.com with the order reference.

TERRITORIAL RESTRICTIONS

The service is made available to people currently staying in the country of Japan only.

Terms And Conditions

Terms of Products:
(1) Optimal Commerce Ltd will provide you with the services that you purchase from us. You agree to purchase and use these services on these terms and conditions as may be amended from time to time.

(2) Our agreement will commence on the earlier of the date that we accept your application for the provision of any of the services, either by notifying you or by providing you with access to those services or;
(a) the date you start using any of the services. We may refuse your application in our complete discretion.

(3) Our agreement will continue unless you stop using the services more than 6 months, or until this agreement is terminated in accordance with these terms and conditions.

(4) We reserve the right to require offline verification of your identity or authority.

Customer obligation to Optimal Commerce Ltd

(1) In return for us providing these products and services to you, you must pay us the relevant fees, charges and costs selected by you.

(2) Records held and logging procedures adopted by us in relation to usage by or provision of services are prima facie evidence that you have used or ordered that service as indicated.

(3) You must pay any taxes, duties, stamp duties, imposts, levies or government charges relating to this agreement or the supply or usage of the Services.

(4) In any case we find your transaction is possible fraud, we will terminate your all access rights including any additional transactions in the future.

(5) You are responsible for the cost of any telephone calls you make to access the Services.

Your use of our products or services
(1) You agree that you will use the products and services in a responsible manner. In particular, you warrant to us that when using the products or services, or providing information to us in relation to the products or services, you will not, nor will you allow others to;

(a) distribute, publish, or provide any material that is defamatory, harassing, obscene or illegal under any applicable law, rule, regulation, standard or code of practice;

(b) distribute, or provide use of material that you have no right to distribute, use, or provide (for example, a third person's intellectual property rights);

(c) cause a nuisance to any person or incite violence or racial hatred or any type of harm;

(d) commit a crime or facilitate the committing of a crime;

(e) engage in any activity which is in breach of, or fail to comply with, any applicable law, rule, regulation, standard or code of practice;

(f) engage in or fail to engage in any activity in a manner which will expose us to any liability; (j) fail to comply with any rules imposed by any third party whose content or services you are accessing or using, or any policy adopted by us;

(k) use the Services, or invite or direct persons to use the Services, to access any content which it is illegal to publish;

(l) invade the privacy of others or alter the messages of others;

(m) engage in misleading or deceptive conduct or fraud of any kind;

(n) fail to clearly identify any material which is advertising or adult only material so that third persons can determine whether to access that material or not;

(o) fail to maintain the security and confidentiality of any accounts, identifiers or passwords provided to you to enable you to use the products or services, and you must change your account, identifier or password immediately on request to do so from us;

(p) cause or help to cause the security or integrity of any products or services or other linked computer systems or sites to be compromised whether by way of hacking, virus introduction or in any other way.

Our rights
(1) We may, at any time and in our absolute discretion, suspend or disconnect your access to the services, and monitor or intercept your use of the services, including without limitation any messages you send or receive or data you store or access using those services if we have reasonable cause to do so.

(2) We may delete that data stored using the Services, in our absolute discretion, if we consider that data to be inappropriate, illegal, offensive or otherwise in breach of any law, standard, regulation or code of practice.

(3) Without limiting clause 5(a) above, we may at any time, without notice, suspend your use or access to part or all of the Services:

(4) for such time as is necessary for any maintenance determined by us to be necessary from time to time, and where possible, after giving you as much advance notice as is reasonably practicable in the circumstances;

(5) to reduce or prevent interference with our systems or the use of Services by others; or

(6) if required to do so, as a result of a direction from any government or other authorities.

(7) You authorize us to obtain from and give to any credit providers information about your credit arrangements. This information may include any information about your credit worthiness, credit standing, credit history, credit capacity or other information that credit providers are allowed to give or receive from each other.

(8) You acknowledge that we may be obliged to provide assistance to law enforcement agencies in respect of your acquisition or use of the services and that you will not make any claim against us in relation to that assistance.